Live Operator Service (LOS) may be canceled at anytime without being billed anything further. Within the first 30 days, consumers may get a full refund for any unused portion of the services. If any phone call is received during the first 30 days, $1.50 per call will be deducted from the total amount that was paid. The remaining portion will be refunded. The activation fee is non-refundable as this is used to help cover the cost of setting up an individual account. Users will be automatically billed at the frequency agreed upon at the time of activation.